The steps of your order
01 — Payment
Payment can be made by card via our secure platform (Stripe, PayPal, Apple Pay, Google Pay) or by bank transfer.
We remain available to assist you at this stage if you wish.
02 — Order confirmations
Immediately after your order, you receive an initial automated confirmation.
A second, personal confirmation is then sent within 48 working hours, including any notes you may have left and confirmation of the estimated delivery time.
03 — Production & quality control
Your piece is made to order in France within 5 to 6 weeks (7 to 8 weeks for custom pieces).
Once your furniture is ready, a final manual quality check is carried out in the workshop before dispatch.
At shipment, a photo of your piece along with your invoice is sent to you by email.
04 — Delivery
Depending on your location, delivery is carried out either by two professionals directly in the room of your choice, or at ground floor / doorstep in a protective wooden crate.
For in-room delivery, our specialist furniture carrier contacts you within 2 working days after collection of your piece, by phone or SMS, with a proposed delivery appointment that you can adjust according to your availability.
05 — Ongoing support
Throughout production, during the 3-year warranty and beyond, we remain personally available in a direct, simple and human way.
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